Rubenshuis is part of the City of Antwerp. The City of Antwerp strives to make its digital applications as accessible as possible. Everyone should be able to use and view the information on easily, including the visually impaired, the blind, the hard of hearing, the deaf and people with other disabilities. This accessibility statement applies to and indicates to what extent the website complies with the predefined guidelines.

We make our digital applications accessible in line with the administrative decree of 7 December 2018 transposing European Directive 2016/2102

The website does not meet the Web Content Accessibility Guidelines versie 2.1 niveau AA. The non-compliant requirements and exemptions are listed below.

This accessibility statement was prepared on 01/03/2022 and is based on a review by an independent certified web accessibility specialist at Five Oaks. The statement was last revised on 01/03/2022.

This website has been created to be compatible with most current assistive technologies for accessibility.

To fully experience, it is best to have the latest version of your browser. With older versions, the website may look different or certain functionalities may not work. Very old browsers even make surfing unsafe.

Most browsers provide the option to have new versions updated automatically. We recommend this so that any security problems are fixed on your device as soon as possible.

For smartphones and tablets as well as for desktop and laptop, it is best to make sure you have the most recent software update of the operating system. works optimally on the most recent versions of the browsers listed below. You can click on the links to find out how to download the latest version.

Desktop and laptop (Windows 10 or Apple macOS): 

Smartphone and tablet (Android or Apple iOS): 

The accessibility of the website depends on the following technologies. Accessibility can be guaranteed if your device supports these technologies:

  • HTML
  • JavaScript
  • CSS
  • ARIA

The following measures were taken to promote compliance:

  • Accessibility is included in our communication strategy.
  • Accessibility is included in our organisation's values.
  • Accessibility is included in our internal policies.
  • Accessibility is an essential part of our sustainability strategy and an integral part of our procurement policy.
  • Our employees are supported and encouraged to keep their knowledge on accessibility up to date and increase it.

Do you have comments or experience accessibility issues that have not yet been addressed and are not listed as a working point? If so, please let us know.

Send an e-mail to or call +32 3 22 11 333.

We aim to get you a reply within 7 working days.

Were you not helped or not helped enough? The ombudswoman will deal with your report once you have finished talking to the city, i.e. after you have first submitted your problem to the city itself. She handles your report independently and mediates where possible.

Send an e-mail to, call +32 800 94 843 (free of charge) or drop by her office at De Coninckplein 25, near the Permeke library. The entrance is in Muizenstraat and opening hours can be found at: